TRAK FAQs

For New TRAK Kayaks:

As of April 8th, 2025, TRAK delivers new TRAK 2.0 kayaks for free within Canada and continental USA (with some exceptions in remote regions).

For most regions outside of Canada and USA, TRAK charges a flat rate based on our costs of shipping plus any applicable regional import duties, taxes, or other fees.

For example, customers in the EU will pay US $450 flat fee upon checkout, which includes shipping, import duties, and applicable taxes.

This means no surprises upon delivery - the price you see at checkout is the price you pay.

For all accessories, TRAK charges shipping based on real cost.

As of April 8th, 2025, TRAK offers delivery within 30 days from date of purchase. We will contact you to ensure delivery accommodates your travel schedule, ideally arriving before your upcoming paddling trip.

TRAK is able to provide refunds and exchanges for new, unopened products that are returned within 30 days of delivery.

If you ordered a sized product that doesn't fit (ie. Custom Spray Deck), please contact TRAK immediately for an exchange before using it. We cannot exchange used kayaks or accessories.

Our warranty promise:

If it's our fault, we'll fix it. If it's your fault, we'll work with you to get you paddling again.

Each TRAK Kayak purchased after April 15, 2025 comes with a seven (7) year warranty from the date of delivery.

TRAK kayaks are warranted against defects in materials and workmanship for a period of seven (7) years from the date of purchase.

The warranty is valid only if the warranty registration has been filed with TRAK within 60 days of receipt of order.

TRAK Kayak purchased prior to April 15, 2025 retain a five (5) year warranty, starting from their original date of delivery.

EXCLUSIONS

TRAK's warranty does not cover normal wear and tear, abrasions, or damage resulting from excessive use, abuse, alteration, or unauthorized repair.

Additionally, our warranty does not cover improper use, improper storage, neglect, or natural UV degradation of colors.

For example, if you paddle your TRAK onto coral or other sharp objects and cause damage to your skin, we will not be able to replace your skin under warranty.

But as we said, call us, and we will work with you to get you paddling again - your satisfaction is very important to us!

DISCLAIMER

TRAK will replace or repair all items returned under warranty at its discretion and is the sole judge as to the warrantability and as to whether a kayak will be repaired or replaced

(We use common sense when it comes to these matters. We expect you will too.)

After watching our instructional videos to get familiar with the assembly process, first timers generally spend between 20-30 minutes on their first setup. After a couple of practice sessions, most TRAK owners are able to setup their kayak in 10 to 15 minutes, or less. But it's not a race.

Absolutely. While we're proud to produce a high performance kayak, TRAK owners need not identify as 'high performance' paddlers. Our kayak is perfectly suitable for novice and intermediate kayakers who are building their skills on the water. The durability and versatility of the TRAK 2.0 makes it an excellent kayak to 'grow into' as you expand your comfort zone.

Yes! All TRAK Kayaks can be mounted on a roof rack - just like a hardshell. We recommend using secure tie-down straps and placing thin padding between the underside of your straps and your kayak's skin to reduce potential for abrasion.

Definitely! The TRAK 2.0 is built to perform self- and assisted rescues in advanced conditions, and is trusted by professional paddlers around the world. Learn more about performing rescues with your TRAK kayak, here.

Yes! TRAK owners around the world take pride in being able to perform a variety of different rolls with their TRAK kayaks, including hand-only rolls (without a paddle). Here's an example.

The TRAK 2.0 is designed to accommodate a payload of 350 lbs / 159 kg, including the paddler.

TRAK's cockpit and foot pedals are designed to accommodate paddlers who are at least 5 feet / 1.5 m tall. Shorter paddlers may struggle to reach the foot pedals.

Paddlers over 6' 5" or with feet larger than size 14 may find that their toes touch the fabric of the top deck, depending on how they position their feet.

Because paddling is ultimately a risk activity, TRAK highly recommends that paddlers use both their sea sock AND their gear floatation bags whenever they're on the water. These items will prevent your kayak from flooding in the event of a capsize and wet exit, and make rescue and reentry much easier.

Your sea sock also helps to keep the inside of your kayak clean and dry, saving you time during the cleanup and disassembly process.

We highly recommend that TRAK owners always paddle with their floatation bags installed. Failure to paddle with floatation bags inflated could make it very difficult to perform a self- or assisted-rescue in the event of a capsize.

TRAK's Aquatherm Spray Deck includes a special opening with a waterproof roll-top closure that allows you to reach down and adjust your rocker using your keel jack (or grab a snack). It's optional, but handy!